Proactive 4 Health Papamoa - Store Profile
Published on: May 27, 2019
We want to share with you a little bit about one of our fantastic retailers Proactive 4 Health Papamoa. We asked Steve, one of their physiotherapist a few questions
In this photo from left to right is Donna, Steve and Ollie from Proactive 4 Health Papamoa. Next time you see them in store tell them you saw their photo on our website.
Q. How long have you been working at Proactive 4 Health Papamoa?
A. I started working for Proactive in September 2018, after 31 years working for Papamoa Physiotherapy Clinic.
Q. What do you enjoy most about your job?
A. Working in a dynamic multidisciplinary team, including occupational therapists, physios, clinical psychologists and occupational physicians. I really love spending time with my clients in a gym or heated pool, while taking them through functional rehabilitation.
Q. What is great about having Proactive 4 Health Papamoa located at Papamoa Plaza?
A. Papamoa Plaza is very central to the growing Papamoa, New Zealand community. We are well located beside the Papamoa plaza NZ POST, with good parking available. We welcome customer enquiry, so feel free to call in and have a chat.
Q. What’s your favourite thing to do in the region when you're not working?
A. I love to go to the beach and body surf or relax with friends and family.
Q. Where do you like to shop or eat at Papamoa Plaza?
A. The Warehouse, Double Teaspoons, Doug Jarvis Butcher & Deli.
We asked Steve one of the physiotherapists at Proactive 4 Health Papamoa a few questions about their store:
Q. Tell us about Proactive Papamoa and why you exist
A. Proactive exists to improve the health and wellbeing of NZ’ers.
Q. What is Proactive Papamoa process around rehabilitation?
A. We receive a referral from an ACC case manager, which is then picked up by one of our suitably qualified Lead Provider team members and actioned within 24 hours.
The case manager is informed and kept in the loop for the duration of the rehab contract.
The lead provider organises meetings with the client, employer, GP, surgeon and any other stakeholders and is responsible for planning and implementation of the rehab plan.
Team members from many different healthcare disciplines may be required to input into the program and feedback progress to the Lead Provider.
When the rehab goals have been met a completion report is sent back to the ACC case manager and the case is closed.
Q. What makes Proactive Papamoa different from others in the industry?
A. We are a Tier 1 Provider with ACC, which is the Top Level and means we are able to provide services for any of ACC contracts, to clients. Contacts may include; Stay at Work (SAW), pain, training for independence, etc.
We also provide a Physiotherapy Service, where clients can come directly to us, after an injury, register their claim and immediately commence appropriate treatment.
We have a system called ‘The 4 Corners approach’ to health and wellbeing.
The 4 corners are: Nutrition, Sleep Hygiene, Mindset, Physical Function. When you use our services, you can expect to receive advice in the areas that you need help with, in order to improve your overall health and wellbeing.
Q. What services do you offer that people might not know about?
A. Networking with local sports teams, by becoming a SPORTS VIP.
Networking with local businesses to become a WORKPLACE VIP.
These affiliations can be mutually beneficial. Just call to enquire.
DNA fit program to unleash your genetic potential
Packages of care including recovery, resilience, performance and maintain
Q. Share with us a great work story
A. A teenage boy presented with pain in both knees, which had bothered him for 18 months.
He was a keen BMX competitor and had been receiving physiotherapy for what was considered to be a growth-related inflammatory condition, called Osgood-Schlatter disease.
Though he experienced some temporary relief from his previous physio, he was not getting any long-term improvement. He decided he needed a 2nd opinion and came and saw me.
Though he did have some local tenderness in his knees, on questioning, this was not the pain that was troubling him. His pain was sharp and debilitating and in both knees, simultaneously.
I began to investigate his spine and discovered that I could reproduce the knee pain he was complaining of, by pushing on a segment of his low back.
I ordered up XRays immediately and he underwent surgical repair, when it was discovered that he had a severe spondylolisthesis, which if left untreated may have resulted in serious trauma to his spinal cord.
Here are what customers have to say about their experience at Proactive 4 Health Papamoa.
Very helpful and caring staff members
Always professional
Their knowledge and advice spot on
The most wonderful knowledgeable and helpful staff you will ever find
So helpful and friendly I wouldn't go anywhere else
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